8 Bet Privacy Policy — How We Protect Your Data

1. Introduction

8 Bet operates as an online gaming platform serving players in Pakistan. We offer sports betting — with a strong focus on cricket, PSL, T20 internationals and football — alongside casino games, live casino, crash games and a full game lobby. To provide these services, we need to collect and process certain personal information from our players.

This Privacy Policy sets out in plain terms exactly what data we collect, the reasons we collect it, how it is stored and protected, who we may share it with, and what choices and rights you have as a player. We have written this to be as clear and straightforward as possible — no confusing legal jargon where it can be avoided.

If you have any questions about how your data is handled after reading this policy, our support team is available 24/7 via live chat on the platform. You can also find answers to common questions in the FAQ section.

2. Information We Collect

We collect personal information at different stages of your use of the 8 Bet platform. The categories of information we collect include:

Registration Information

• Full name and date of birth
• Email address and mobile number
• Chosen username and password (password is stored in encrypted form — we never see it in plain text)
• City or region of residence

Identity Verification Information

• Government-issued identity documents such as a CNIC or passport (required for verification of larger withdrawals or where account security checks are triggered)
• Proof of address documents where required
• Selfie or facial image for identity confirmation where verification requires it

Financial Information

• Payment method details — such as your JazzCash mobile number, Easypaisa account, Raast ID or bank account details used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests and bonus activity

Usage and Technical Information

• IP address and approximate location derived from it
• Device type, operating system and browser or app version
• Pages visited, games played, bets placed and session duration
• Login timestamps and access logs

Communications

• Support chat transcripts and emails sent to or from our support team
• Feedback or complaints submitted through the platform

3. How We Use Your Data

The personal information we collect is used for specific, legitimate purposes related to operating the 8 Bet platform and providing services to you as a player. The table below summarises the main purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If any account action — such as a suspension or verification flag — is triggered automatically, it is reviewed by a member of our team before any permanent action is taken.

4. Payment Data

All financial transactions on 8 Bet are processed in PKR. We support deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards. Payment processing is handled through secure third-party payment processors.

When you make a deposit or request a withdrawal, the relevant payment details you provide are passed to the payment processor securely. 8 Bet does not store your full card number, CVV or mobile wallet PIN on our servers. We retain only the reference information necessary to link a transaction to your account — such as the last four digits of a card or the registered mobile number of a JazzCash or Easypaisa account.

If a withdrawal is requested to a payment method different from the one used for your deposit, additional verification will be required before the withdrawal is processed. This is an anti-fraud measure designed to protect you.

5. Sharing Your Data

8 Bet does not sell your personal data. We may share your information with third parties only in the limited circumstances described below:

• Payment Processors: To complete deposits and withdrawals, relevant transaction data is shared with our payment partners including JazzCash, Easypaisa, Raast and bank networks. These partners operate under their own privacy and security standards.
• Identity Verification Providers: Where document-based identity verification is required, your submitted documents may be processed by a third-party verification service operating on our behalf under strict confidentiality obligations.
• Game Software Providers: Casino and game software providers may receive session data and bet records to resolve disputes, investigate technical issues or confirm game outcomes. They do not receive unnecessary personal details.
• Fraud and Security Services: Device fingerprint data and IP information may be shared with fraud detection services to identify suspicious activity, protect the platform and safeguard other players.
• Legal and Regulatory Obligations: Where we receive a valid legal request or are required to disclose information to prevent serious harm, we may share data with the relevant authorities. We will notify you where legally permitted to do so.

6. Cookies & Tracking Technologies

8 Bet uses cookies and similar technologies to keep the platform running smoothly and to understand how players interact with the site. Here is what we use and why:

• Essential Cookies: These are required for the platform to function. They manage your login session, keep your account authenticated, and ensure secure navigation between pages. You cannot opt out of essential cookies while using the platform.
• Analytics Cookies: We use anonymised analytics data to understand which pages are visited most, how long players spend on different sections, and where technical errors occur. This helps us improve the overall experience.
• Preference Cookies: These remember your settings — such as language preferences or display options — so you do not have to reconfigure them every time you visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform — for example, disabling session cookies will prevent you from staying logged in.

7. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required for security, legal and dispute resolution purposes. Specific retention periods for the main categories of data are as follows:

• Account and registration data: Retained for the lifetime of your account and for a period of up to five years following permanent account closure.
• Transaction and payment records: Retained for a minimum of five years following the transaction date for financial record-keeping and fraud prevention purposes.
• Identity verification documents: Retained for the period required by applicable obligations and deleted securely once no longer required.
• Support communications: Chat transcripts and email records are retained for up to two years to allow us to handle escalated complaints or disputes effectively.
• Usage and session logs: Retained for up to 12 months for security monitoring purposes, then deleted or anonymised.

When data is no longer required and the retention period has passed, it is securely deleted or irreversibly anonymised. If you request account deletion, we will delete your data subject to any retention obligations that require us to keep certain records for the periods specified above.

8. Security Measures

Protecting the security of your personal data is a priority for 8 Bet. The technical and organisational measures we have in place include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Password hashing — your password is never stored in a readable format.
• Access controls ensuring that personal data can only be accessed by authorised personnel with a legitimate need.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options available to players to further secure their accounts.
• Automated monitoring systems that flag unusual account activity for investigation.

While we take all reasonable steps to protect your data, no online platform can guarantee 100% security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login details, and contact support immediately if you suspect your account has been accessed without your knowledge.

9. Your Data Rights

As a player on 8 Bet, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address in Section 13.

• Right of Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any personal data we hold is inaccurate or incomplete, you can ask us to correct it. For certain data — such as your name or date of birth — we may require identity verification before making changes.
• Right to Deletion: You can request that we delete your personal data. We will comply unless we are required to retain certain records for legal or security reasons, as described in Section 7.
• Right to Restriction: You can ask us to restrict processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Object: Where we process your data on the basis of legitimate interests, you have the right to object. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue.
• Right to Data Portability: You can request your data in a structured, machine-readable format where technically feasible.

We aim to respond to all data rights requests within 30 days. If a request is complex or involves a high volume of data, we may extend this period and will inform you accordingly.

10. Minors

8 Bet is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover or have reason to believe that an account has been created by a minor, the account will be suspended immediately, any balance will be reviewed according to the Terms and Conditions, and the personal data associated with the account will be deleted.

11. Third-Party Services

The 8 Bet platform integrates with third-party services to deliver certain features — including casino and game software providers, payment processors and security services. When you interact with these services through the platform, some of your data may be processed by those providers under their own privacy policies.

Links to third-party services accessed through the platform are governed by those services' own privacy practices. We recommend reviewing the privacy policies of any third-party service you interact with. 8 Bet is not responsible for the privacy practices of independent third-party providers.

All third-party providers we work with are selected with data security in mind and are required to handle data they receive from 8 Bet in accordance with applicable standards and confidentiality obligations.

12. Changes to This Policy

8 Bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or updates to applicable standards. When we make changes, the "Last updated" date at the top of this page will be revised.

For material changes that significantly affect how we handle your personal data or that alter your rights under this policy, we will make reasonable efforts to notify registered players — for example, through an in-platform notification or via email to your registered address.

We encourage you to review this policy periodically. Continued use of the 8 Bet platform after a change to this policy has been posted constitutes your acknowledgement of the updated policy.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way 8 Bet handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week via live chat on the platform.

For data rights requests — such as access, correction or deletion — please contact us with your registered account details so we can verify your identity before processing the request. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.

You can also visit our FAQ page for quick answers to common questions about accounts, deposits and platform policies.